by
sixpence
@ Friday, 10. Aug, 2007 - 17:45:06
I foolishly gave in to the "take out a Mothercare storecard and get a £10 voucher" hype at the till the other day. Whereupon my details were taken by a clearly dyslexic store assistant, who then relayed them (excruciatingly) down the phone to the card administrators.
So my new shiny storecard arrives, and everything is fine other than my title appearing on the card as 'Mrs'.
Call me fussy, but I only got divorced this year, and I don't much like being known as Mrs.
So today I phoned the 'customer service line' to ask them to change me to Ms. I expected this to be a short, simple job; the work of 5 minutes perhaps?
How wrong could I be????
Step 1: Forced to read out my account number, date of birth, postcode, bra size etc to the automated voice recognition software so they know who I am.
Step 2: Forced to listen to automated details of my account balance, last payment date, next payment date, next statement date, etc etc etc etc etc etc.
Step 3: Menu of automated options for those whose enquiry has not yet been satisfied is finally relayed.
Step 4: Work my way through series of menu options until I finally reach the queue.
Step 5: Arrive at call centre in India where someone mutters down the phone and then doesn't speak to me for another 5 minutes while I sit there going Hello, Hello, Hello....?
Step 6: Call centre speaks to me. Required to answer series of security questions to make sure I'm still who I said I was.
Step 7: Explain request.
Step 8: Get put through to another department.
Step 9: Am on hold.
Step 10: Other department speaks to me. Required to answer the same security questions, to make sure I haven't had phone snatched off me by an identity thief since I last answered them a few minutes ago.
Step 11: Explain request.
Step 12: Call centre asks, "Please explain reason for this change".
Step 13: Six says, it isn't a change, I put Ms on my form, but you have it incorrectly entered on your records as Mrs.
Step 14: Call centre says, "Sorry but I need you to confirm why you need us to change our records?"
Step 15: Six says, BECAUSE I AM NOT MARRIED!!!!
Step 16: Am put on hold several times although the call centre does at least keep coming back to tell me that their system is slow today (really?)
Step 17: Everything is sorted. I am Ms.
Step 18: Call centre says "Thank you and goodbye, Mrs Sixpence" before putting phone down.